Cancellation Policy
（１）Cancellation fees and their period？
（２）Can I change my reservation？
（３）If I need to change my reservation due to a typhoon or other natural disasters？
■Policy on Cancelable Events：Applicable Events
1．Public health emergencies and epidemic declarations
2．Government-imposed movement/travel restrictions
3．Military actions and other hostilities
4．Major infrastructure failures
(e.g., power, water)
【Non-applicable Events】
Regarding Changes and
Additions to Reservation Details
（１）Can a person under 18 stay？
（２）Can I add more guests during the stay？
（３）Can guests check in separately？
■Guest Registration Form Submission Procedure
■Is Futaba Hotel wheelchair accessible？
Below are
The Answers
（１）Cancellation fees and their period？
- Cancellation Fee: 50% refund up to 7 days before the check-in date.
- Full refund if canceled within 48 hours of booking or up to 14 days before check-in.
■Cancellation confirmed time：Midnight (Japan time)
■Non-refundable：
After the above period, cancellations are non-refundable.
【No Special Refund for Natural Disasters】
From May 1st to September 30th.
We do not offer special refunds for natural disasters.
Our normal cancellation policy applies.
（２）Can I change my reservation？
We will accommodate changes as much as possible.
Please contact us early with the following details.
1．Your full name at the time of booking
2．Your check-in date
3．Details of the changes
＊pending on the booking status, changes may not always be possible.
＊We appreciate your understanding.
（３）If I need to change my reservation due to a typhoon or other natural disasters？
【If a Typhoon or Natural Disaster Happens】
If a typhoon or natural disaster makes it difficult for you to come to our hotel,please check the weather before your trip and contact us as early as possible.
＊For example: flight cancellation.
【About Flights】
・Please contact your airline for flight information.
・Only the airline has the latest and correct information.
・Even big airports in Japan cannot check the status of flights from all over the world.
（like Narita or Haneda)
Please make sure to ask your airline directly.
Thank you for your kind understanding.
【No Special Refund for Natural Disasters】
From May 1st to September 30th.
We do not offer special refunds for natural disasters.
Our normal cancellation policy applies.
■Policy on Cancelable Events：Applicable Events
Events that impact the reservation region and either prevent completion of the reservation or are legally prohibited.
1．Public health emergencies and epidemic declarations
・Government-imposed movement/travel restrictions.
・Military actions and other hostilities.
・Major infrastructure failures.
(e.g., power, water)
・Natural disasters.
2．Public health emergencies and epidemic declarations
【Included events】
Epidemics or global pandemics declared by the government, and public health emergencies.
(Example） Evacuation orders
【Excluded events】
Non-binding travel advisories or instructions.
3．Military actions and other hostilities
【Included events】
War, hostilities, invasion, civil war, terrorism, explosions, bombing, rebellion, riots, sedition.
4．Major infrastructure failures
(e.g., power, water)
【Included events】
Events where essential services such as heating, water, and electricity are interrupted for a long period.
【Applicable under specific conditions】
Predictable natural phenomena(e.g., hurricanes occurring in Florida during hurricane season) are only applicable if they lead to other qualifying events.
＊such as mandatory evacuation orders or large-scale infrastructure failures.
【Non-applicable Events】
If it is determined that it will be difficult for you to visit Japan due to any of the following circumstances, please contact our hotel immediately.
We understand that there may be situations beyond your control where things do not proceed as planned, so please be sure to contact us.
We will do our best to assist you.
■The following are general events that are not covered by this policy
1．Events that occur outside of the area where the reservation is made, or events that affect the guest’s travel or ability to carry out the trip.
2．Unexpected injuries or illnesses.
3．Government-mandated obligations, including jury duty or court appearances.
4．Non-binding travel advisories or other instructions issued by the government.
＊those that do not apply to travel bans.
5．Cancellation or schedule changes of events for which the reservation was made.
6．Disruptions in transportation that are not related to the applicable events, such as airline bankruptcies, transportation strikes, or road closures due to maintenance.
（１）Can a person under 18 stay？
Yes, it is possible.
★Condition
At least one adult is required in the accommodation group.
（２）Can I add more guests during the stay？
Yes, please contact us with the details below.
1．Full name of the reservation holder
2．Details of the changes
＊New guests will need to follow the same check-in process as existing ones.
(e.g., submitting passport details)
（３）Can guests check in separately？
Yes, but please contact us with the following details in advance.
1．Full name of the reservation holder
2．Names and dates for separate check-ins/check-outs
3．Expected time of arrival at the hotel
Even if guests check in separately,
the same check-in steps are required,
such as showing the passport and completing the guest registration form.
■Guest Registration Form Submission Procedure
・What is the guest registration form？
＊A legal document required under Japan’s Inn Business Law (Article 6)
1．It ensures the safety of guests during emergencies and helps maintain contact in such cases.
2．All guests, including children, must submit their details.
★Submission Steps
1．Complete online via the link provided in the auto-send email.
2．Fill in the required information and submit.
★Required Information
- Name
- address
- contact information
- email address
- gender
- age
- nationality
- check-in/out dates
- previous accommodation
- destination
- passport number
(for foreign nationals)
★Support
Please feel free to contact us anytime if you have any questions.
★Resending Email
If you missed the auto-generated email, please contact us again.
■Is Futaba Hotel wheelchair accessible？
We are very sorry, but our hotel is not wheelchair accessible.
The guest rooms and elevator are also not barrier-free.
If you need special care for health reasons or require assistance,
we kindly recommend choosing another accommodation.
Thank you very much for your kind understanding.