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Cancellation Policy
（１）Cancellation fees and their period？
（２）Can I change my reservation？
（３）If I need to change my reservation due to a typhoon or other natural disasters？
■Policy on Cancelable Events：Applicable Events
1．Public health emergencies and epidemic declarations
2．Government-imposed movement/travel restrictions
3．Military actions and other hostilities
4．Major infrastructure failures (e.g., power, water)
5．Major infrastructure failures (e.g., power, water）
【Non-applicable Events】
Regarding Changes and
Additions to Reservation Details
（１）Can a person under 18 stay？
（２）Can I add more guests during the stay？
（３）Can guests check in separately？
■Guest Registration Form Submission Procedure
■Is the hotel wheelchair accessible？
Below are
The Answers
（１）Cancellation fees and their period？
- Cancellation Fee: 50% refund up to 7 days before the check-in date.
- Full refund if canceled within 48 hours of booking or up to 14 days before check-in.
■Cancellation confirmed time：Midnight (Japan time)
■Non-refundable：
After the above period, cancellations are non-refundable.
★Natural Disasters and Non-Applicable Period
May 1st to September 31st
（２）Can I change my reservation？
We will accommodate changes as much as possible.
Please contact us early with the following details.
1．Your full name at the time of booking
2．Your check-in date
3．Details of the changes.
＊pending on the booking status, changes may not always be possible.
＊We appreciate your understanding.
（３）If I need to change my reservation due to a typhoon or other natural disasters？
（Example）
If a typhoon or similar event prevents you from visiting (e.g., canceled flights), please check the weather in advance and contact the hotel early.
【Natural disaster non-applicable period】
May 1st to September 31st
- For flight operations：Please contact your airline directly.
- Only the airline has up-to-date information on flight operations.
- Airport situation: Information is typically available only on the day of your departure at Japanese airports such as Narita or Haneda.
- It’s difficult to get a full update on global flight statuses at airports.
■Policy on Cancelable Events：Applicable Events
- Events that impact the reservation region and either prevent completion of the reservation or are legally prohibited.
1．Public health emergencies and epidemic declarations
- Government-imposed movement/travel restrictions.
- Military actions and other hostilities.
- Major infrastructure failures (e.g., power, water)
- Natural disasters.
2．Public health emergencies and epidemic declarations
- Included events
Epidemics or global pandemics declared by the government, and public health emergencies.
(Example） Evacuation orders - Excluded events
Non-binding travel advisories or instructions.。
3．Military actions and other hostilities
- Included events
War, hostilities, invasion, civil war, terrorism, explosions, bombing, rebellion, riots, sedition.
4．Major infrastructure failures (e.g., power, water)
- Included events
Events where essential services such as heating, water, and electricity are interrupted for a long period.
5．Major infrastructure failures (e.g., power, water）
- Included events
Natural disasters and other significant weather phenomena. - Applicable under specific conditions
Predictable natural phenomena(e.g., hurricanes occurring in Florida during hurricane season) are only applicable if they lead to other qualifying events (such as mandatory evacuation orders or large-scale infrastructure failures).
【Non-applicable Events】
If it is determined that it will be difficult for you to visit Japan due to any of the following circumstances, please contact our hotel immediately.
We understand that there may be situations beyond your control where things do not proceed as planned, so please be sure to contact us. We will do our best to assist you.
■The following are general events that are not covered by this policy
- Events that occur outside of the area where the reservation is made, or events that affect the guest’s travel or ability to carry out the trip.
- Unexpected injuries or illnesses.
- Government-mandated obligations, including jury duty or court appearances.
- Non-binding travel advisories or other instructions issued by the government.
(those that do not apply to travel bans) - Cancellation or schedule changes of events for which the reservation was made.
- Disruptions in transportation that are not related to the applicable events, such as airline bankruptcies, transportation strikes, or road closures due to maintenance.
（１）Can a person under 18 stay？
Yes, it is possible.
★Condition
At least one adult is required in the accommodation group.
（２）Can I add more guests during the stay？
Yes, please contact us with the details below.
- Full name of the reservation holder
- Details of the changes
＊New guests will need to follow the same check-in process as existing ones.
(e.g., submitting passport details)
（３）Can guests check in separately？
Yes, but please contact us with the following details in advance.
- Full name of the reservation holder
- Names and dates for separate check-ins/check-outs
- Expected time of arrival at the hotel
＊For separate check-ins, the same procedures for passport and registration details apply.
■Guest Registration Form Submission Procedure
・What is the guest registration form？
＊A legal document required under Japan’s Inn Business Law (Article 6)
- It ensures the safety of guests during emergencies and helps maintain contact in such cases.
- All guests, including children, must submit their details.
★Submission Steps
- Complete online via the link provided in the auto-send email.
- Fill in the required information and submit.
★Required Information
Name, address, contact information,
email address, gender, age, nationality,
check-in/out dates, previous accommodation,
destination, passport number (for foreign nationals)
- Name
- address
- contact information
- email address
- gender
- age
- nationality
- check-in/out dates
- previous accommodation
- destination
- passport number
(for foreign nationals)
★Support
Please feel free to contact us anytime if you have any questions.
★Resending Email
If you missed the auto-generated email, please contact us again.
■Is the hotel wheelchair accessible？
Unfortunately, the hotel is not fully wheelchair accessible.
We recommend finding another accommodation if you have special health requirements or need additional assistance.
We kindly ask for your understanding.