FAQ

No, early check-in is not available.
However, we can store your luggage.
If you arrive at the hotel earlier than the check-in time, we can hold your luggage so that you can explore Tokyo with ease. Please contact us if you would like to use this service.

■Can I have a late check-out？

No, late check-out is not available.
However, we can store your luggage on the check-out day.
If you need this service, please contact the hotel by the day before check-out.

■Can I check-in separately？

Yes, you can check in separately.
Please provide the following three details in advance.

1．Name of the reservation holder.
2．Names and dates of arrival of the guests checking in separately.
3．Expected arrival time.

*Even if checking in separately, the same procedure for submitting guest names and identification will apply.

■Can I stay if I’m under 18 years old？

Yes, you can.
A minimum of one adult is required in the reservation group.

■Can I increase the number of guests during the stay？

Yes, you can.
Please provide the following information.

Name of the reservation holder.
Details of the changes.

*Please note that the same procedure applies for submitting guest names and passports for additional guests.

■Things to Do Before Check-In：The Following 3 Points are Required.

Online Submission of Guest Registration Form: Required for all guests, including preschool children and infants.
Arrival Time Notification: Please inform us of your arrival time as soon as you know.
Luggage Storage: If you wish to store your luggage, please contact us by the day before check-in.

Details of Steps 1 to 3.

（１）Submit the guest list online

Required Documents.

Guest list for all guests, including children and infants.

Submission Procedure.

Use the URL sent in the auto-reply email to submit the form online.
Fill out the required fields and click the submit button.

Required Information.

Name, address, contact details, email address, gender, age, nationality
Check-in and check-out dates
Previous accommodation, destination
Passport number (for non-Japanese guests)

Support.

If you have any questions, feel free to contact us at any time.

Email Resend.

If you missed the auto-reply email, please contact us again.

What is the Guest List？

The guest list is a document required by Japan’s Hotel Business Act, Article 6.
It ensures that we can contact you in case of an emergency for your safety.
We kindly ask for your cooperation and understanding in this matter.

（２）Notify the hotel of your arrival time

*Must be done by the day before.

Please contact us by the day before your check-in.
Please note that the check-in time is at 4:00 PM.

【On the day of check-in】

Check-in will be handled by the front desk staff.
Please let us know your expected arrival time in advance.
If you arrive earlier than the check-in time, we can store your luggage.
In that case, please also provide your expected arrival time.

*If there are any delays or changes to your schedule on the day, please inform us as soon as possible.

（３）Notify if you would like to store your luggage

*Must be done by the day before.

▶Before check-in

If you arrive early, we can store your luggage.
Please send a message to the hotel requesting luggage storage by the day before your check-in.
This allows you to explore Tokyo with ease.

▶After check-out

We only provide luggage storage on the day of check-out.

【Luggage storage procedure】

*Please complete the following steps by the day before check-out.

Confirmation of intention.
After check-in, please send a message to the hotel to inform us that you would like to store your luggage.
Send a photo of the luggage.
Please attach a photo of the luggage you wish to store.
Notify us of the pickup time.
Please inform us of the time you plan to return to pick up your luggage.
A confirmation message from the hotel.
You will receive a reply from the hotel confirming receipt of your luggage storage request.
Check-out procedure.
When you check out, please leave only the stored luggage in your room.
Notification of return time.
When you are close to returning, please send a message saying “I’m coming back” to the hotel.
Luggage handover.
Our staff will return your luggage to you.

🟦Luggage pickup location: Front desk on the first floor.

*The following items cannot be stored, so we kindly ask you to keep them with you:

Perishable food or fragile items requiring special handling.
Valuables (such as money).*

（１）What is the check-in procedure？

Identity Verification.
For identity verification, we kindly request the following.
For Japanese nationals.
Photo ID.

Card keys.
We will provide 2 card keys. If you need additional keys, please let us know.

（２）What is the check-out procedure？

Please do the following 1–3.

1．Please check if you have forgotten anything.
2．Please return any furniture you have used (chairs, tables, beds, etc.) to their original positions.
3．Finally, simply leave the 2 card keys on the living room table.

*Our staff will collect them later.

Once you have completed steps 1–3, you can simply exit the room to complete your check-out.

■Is the hotel barrier-free？

No, the hotel is not wheelchair accessible.
For guests with special health requirements or who need special consideration, we recommend looking for alternative accommodation.
We kindly ask for your understanding and cooperation.

■Does the hotel provide food and drink？

Food and beverages are not provided.
We do not offer seasonings.
There is a supermarket nearby, so please prepare your own ingredients and cook as needed.

*There are also restaurants in the surrounding area.

■Is there an elevator in the hotel？

Yes, we have an elevator.
It can accommodate up to 6 adults.
The elevator is compact.
If you use a wheelchair or a cane, please consult us in advance.

■What is the bed configuration？

【FAMILY ROOM】

4 single beds and 2 sofa beds.
Total：Can accommodate up to 6 guests.

【DUPLEX FAMILY ROOM】

2 single beds, 3 Japanese futons, and 3 sofa beds.
Total：Can accommodate up to 8 guests.

■If you lose your room key card？

In case of loss or damage, there will be a charge of ¥3,000 per key.
Please be sure to take care of the card key.

■Can I request cleaning during my stay？

If you wish to request cleaning during your stay, an additional charge will apply.

Additional fee: ¥4,000 per cleaning session
Please contact us via message if you would like to request cleaning.

Please be aware that depending on the type of cleaning requested, you may be required to leave the room. Thank you for your understanding in advance.

To ensure smoother service, we kindly ask that you align your cleaning requests with your sightseeing schedule.

　【Cleaning Policy】

To protect guest privacy and the safety of personal belongings, daily cleaning services are not provided during your stay.
Room cleaning will take place after the guest’s checkout.
Smoking is prohibited throughout the entire property.
If smoking is detected, an additional cleaning fee will be charged.
We kindly ask that you use one of the two designated outdoor smoking areas in Arakawa Ward for smoking.

■About Various Services

・Is there a laundry service?
You can use the washing machine and bathroom dryer in your room (free of charge).
Free powdered detergent is provided.

・Is internet available?
Wi-Fi is available in all rooms free of charge.

・Is there air conditioning and a TV?
Yes, both are available.
They are provided in both the Family Room and Deluxe Room.

・Is there a curfew?
No, there is no curfew. You can enter and exit the hotel 24 hours a day.

・Can I drink the tap water?
We do not recommend drinking tap water directly, as it may contain disinfectants.
It is recommended to boil the water before consumption.

・Is there a vending machine in the hotel?
There is a vending machine in the building next door.
Although it is not owned by our hotel, you are free to use it.

■Do you have parking？

Parking Information.

Our hotel does not have parking facilities.
However, there are several coin-operated parking lots around the hotel.

Coin Parking Rates.

¥350 for about 20-30 minutes.

Payment Methods.

Credit card
Japanese paper currency

*Payment methods may vary by parking lot.
*Some parking lots also accept QR code-based mobile payments, but this may vary by parking lot.

～Nearby Coin Parking Locations.～

Coin-park Nishi Nippori 2 Cho-me 2
Address: 2-30 Nishi Nippori, Arakawa Ward, Tokyo
https://www.navitime.co.jp/poi?spot=60018-A2544&from=parking.around
Nishi Nippori 2 Cho-me Parking
Address: 2-17-4 Nishi Nippori, Arakawa Ward, Tokyo
https://www.navitime.co.jp/poi?spot=60004-PAV37&from=parking.around
Times Higashi Nippori 10
Address: 6-59 Higashi Nippori, Arakawa Ward, Tokyo
https://www.navitime.co.jp/poi?spot=60001-BUK0015460&from=parking.around

■Is there a washing machine and drying system？

・FAMILY ROOM

There is a washing machine in the kitchen.
Laundry detergent is provided free of charge.
The bathroom has a drying system for your use.

・DUPLEX FAMILY ROOM

Laundry Room (6th Floor)
There is a dedicated laundry room on the 6th floor.
Laundry detergent is provided free of charge.
The room itself is equipped with a washing and drying system for your use.

■Does the room have air conditioning and a TV？

Yes, there is a TV in every room.
There is one TV per room.
The room and bathroom are both equipped with air conditioning.

■Is smoking allowed？

The entire hotel is non-smoking.
If you wish to smoke, please use one of the two designated outdoor smoking areas in Arakawa Ward, Tokyo.

In Japan, smoking areas are designated by local regulations.
Smoking is prohibited outside of the designated areas, so please be careful.

[Smoking Areas：See illustration for guidance]
The smoking areas are located near Nippori Station, where the hotel is located.
Please note, if smoking is detected inside the hotel, additional cleaning charges may apply.

■Do you offer printing services？

Yes, we can assist with printing at our hotel.
Please let us know your printing request via message.

*Please note that depending on the type of printing, we may not be able to accommodate certain requests.

Convenience Store Printing Services.

There are also dedicated printing machines at convenience stores, including.
- Copier for standard paper
- Photo print services
- These are self-service and available at FamilyMart and Lawson for printing.

For more details, please refer to the following URL.
Network print service at convenience stores

■What to bring in case of evacuation due to an earthquake？

*Required.

Passport or Residence Card.
*Protective measures.
*Waterproof bag recommended.
(As Japan can experience sudden heavy rain.)
Smartphone. (preferably with a charger)
Money.

1．Japan experiences frequent small earthquakes.
2．Most earthquakes last only a few seconds to a few minutes.

■How do I dispose of trash？

Please separate burnable and non-burnable waste.
When separating the waste, please gather it in a plastic bag or similar.
After separating, please take your waste outside the hotel on the 1st floor and place it in the designated disposal area inside the fence on the left side.

The disposal can be done every day at the designated location.
You may also leave the waste in your room and dispose of it on the day of check-out.

・Where is the disposal location？

Exit the front desk on the 1st floor of the hotel and go left.
The area with the red-marked fence is inside.

■Are there places to walk around near the hotel？

・Tokyo’s Retro Downtown：Yanaka Ginza

There are museums and Japanese shrines in the area.

The business hours in the Yanaka Ginza area vary by store. For more details, please refer to the following website.

▼Official Website of Yanaka Ginza▼
*Available in Japanese only.
https://www.yanakaginza.com/

【Yanaka Ginza Guide Map】(Japanese only)

■What stores are nearby？

【Supermarket】
(Groceries, beverages, seasonings, etc.)

About Plastic and Paper Bags in Japan.

In Japan, plastic bags are not free and typically cost between ¥5 and ¥10.
*This also applies at convenience stores.
At checkout, you will be asked if you need a bag.
*In some stores, if you need a bag, you can select one from those available near the cashier before proceeding with payment.

～For those wishing to save on bag fees.～

We recommend bringing an eco-bag.
If you inform the cashier that you have a “my bag,” there will be no charge for the bag.

*Alternatively, you can show your eco-bag to the cashier.

For small purchases, if you don’t need a bag, please be sure to tell the cashier, “I don’t need a bag.”

【Family restaurants & burger shops】

*Illustration guide.
Circle color = the corresponding store.

▼Family restaurant▼

🟢 Saizeriya
(Italian-style family restaurant)
🔴 Cafe Restaurant Gast.
(Serves Western and Japanese food, with a drink bar, etc.)

▼Hamburger Chain▼
🟡 MOS Burger
MOS Burger offers fresh ingredients and a taste that represents Japan. It is a hamburger chain with a relaxing atmosphere.
🟢 McDonald’s

【Convenience stores】
(Handles courier services)

Nearby, there are FamilyMart and 7-Eleven.

*Both stores handle Kuroneko Yamato delivery services.

■When Purchasing Food and Beverages.
At Japanese convenience stores, plastic bags are charged, typically between ¥5 and ¥10.

1．If you don’t need a bag, please tell the cashier, “I don’t need a bag.”
2．Alternatively, you can show your eco-bag to the cashier.

■About Spoons and Forks.
Plastic spoons and forks may not always be included.
If you need them, please inform the cashier.

■For Heating Food and Beverages.
Depending on the store, you may need to heat your food using a microwave available in-store.

■For Shipments.
In Japan, it is generally prohibited for the cashier to fill out shipping forms on your behalf.
*Please ensure to fill out the shipping form yourself.

【Drug stores】
(Daily necessities, hygiene products, etc.)

▼Near Nippori Station, there are well-known stores in Japan.
They offer daily necessities and hygiene products for everyone, from infants to the elderly.

【Conveyor belt sushi restaurants】
(A Japanese-style family restaurant: sushi restaurant.)

▼There are two popular conveyor belt sushi restaurants near our hotel.

What is conveyor belt sushi？
Sushi plates move along a conveyor belt in front of you.
You can pick and take the plates you like, and you can also place additional orders if needed.

Pricing system.
Each plate contains 1 to 2 pieces of sushi, and the price per plate starts at approximately ¥200.
The bill is based on the number of plates you have eaten.
If you eat a lot, the total price per person may be around ¥5,000.

Payment method.
Credit cards are accepted for payment.

■Are there coin lockers nearby？

Coin Lockers Near the Hotel.

There are several coin lockers at the JR Nippori Station, which is the closest station to our hotel.

▼Google Maps Link.
https://goo.gl/maps/kK2ZJoUtzGTe8RWP9

▼Coin Locker Information.
https://coin-locker.net/nippori/

The service is available from the first train to the last train.

Locker Sizes and Rates:

Small: 35cm × 34cm × 64cm
(Fee: ¥400)
Medium: 35cm × 57cm × 64cm
(Fee: ¥500)
Large: 35cm × 87cm × 64cm
(Fee: ¥700)

■Can I send my luggage to my next hotel？

We do not offer luggage delivery services to your next accommodation.

You will need to arrange for the delivery of your luggage by yourself.

【Luggage Delivery Companies】
If you wish to send luggage to your next accommodation, you will need to arrange it with one of the following delivery services.

To use the following delivery services, you must register for an account.

Yamato Transport (Takkyubin) Official Website
Website：Yamato Transport Website with Translation Feature
Available services: Airport takkyubin, etc.

Airporter App
Official website： https://airporter.co.jp/ja/
Airporter delivery is limited to the same area.
(OK) Haneda Airport ⇔ Tokyo
(Not allowed) Tokyo ⇔ Kansai area

■Delivery Procedures

Confirm with the Next Accommodation.
Please contact your next accommodation in advance and get their approval for receiving the luggage.

Provide the following information to the delivery destination.
- Specified delivery date.
- Specified time.
- Name of the sender.
  (name of the reservation holder for the next hotel)
After Completing the Delivery Procedure.
Once the delivery reservation is completed, please send the following information to us via message.
- Proof of delivery reservation.
- Specified date and time.
- Image of the luggage.

Booking Timing.
Please complete the delivery reservation by the morning of 3 days before your desired arrival date.

Stores for Delivery.
You can use Seven-Eleven (convenience store) for the delivery process.

Important Notes for Address Entry.

Please ensure that you fill out the address correctly.
In Japan, it is generally prohibited for store staff or drivers to fill out the forms for you. You must fill it out yourself.
The following information should be filled in Roman letters:
- Delivery address, postal code, recipient’s name, phone number, and contents of the luggage
If the package contains fragile or frozen items, please indicate that clearly.
Please also provide the sender’s name and contact details correctly.

Important Notes.

Lost items due to incorrect address.
If your luggage is lost due to an incorrect address, please contact the delivery company.
Responsibility for delivery mistakes.
We are not responsible for any delivery mistakes.

■Can I send online shopping deliveries to the hotel？

Guests can have online shopping products delivered to the hotel.

～When using this service, please note the following～

1．Please contact the hotel in advance to request the delivery of online shopping products.

Also, make sure to provide the following two details.

Preferred delivery date.
Name of the customer who made the purchase.
Screenshot of the shipping screen.

Recipient’s name and address.
Please be very careful when writing the recipient’s name and the hotel’s address.
The hotel cannot be held responsible for any redelivery or cancellations caused by incorrect recipient names or address details.

Payment for delivered items.
All items must be paid for in advance.
We do not accept cash on delivery or COD (Cash on Delivery).

～Available Reception Period～

[Before Check-in]
The hotel can receive the delivery on the day before your reservation or during your stay.

[During Your Stay]
We will receive the delivery on the designated date and time.

*Please refrain from sending perishable items or fragile items that require special handling.
*We kindly ask for your understanding and cooperation.

Acsess（Go to the Access Page.）

■Where is Futaba Hotel located？

・Where is Futaba Hotel in Tokyo？

Our hotel is located in Arakawa Ward, Tokyo.
It is accessible by train from both Haneda and Narita airports.

・How do I get from the airport to the hotel？
Please refer to the following.

▼Narita Airport Keisei Skyliner boarding location：map.

・How far is it from Nippori Station to the hotel？

The hotel is about 5 minute walk from JR Yamanote Line Nippori Station or Keisei Line Nippori Station.

Exit from the North Gate of Nippori Station and use the East Exit.

・What does the exterior of Futaba Hotel look like？
The following is located on the 1st floor (Front Desk) of our hotel.

FAQ

> FAQ

【Easy to use the FAQ screen】1. Click on the title you are looking for to jump to the details.▼2. If you want to go back to the beginning, click on the title you want to jump to.▼3. Go back to the beginning.

Reservation Details

Cancellation policy▼For detailed▼

【Required】Actions Before Check-in１～３

Check-in & Check-out Procedures

Services & Facilities

■What to bring in case of evacuation due to an earthquake?*Required.

Around Futaba Hotel

▼The following are stores near our hotel.

Luggage Delivery

Access

Below are The Answers

Details of Steps 1 to 3.

【Luggage storage procedure】

【FAMILY ROOM】

【DUPLEX FAMILY ROOM】

You will need to arrange for the delivery of your luggage by yourself.【Luggage Delivery Companies】If you wish to send luggage to your next accommodation, you will need to arrange it with one of the following delivery services.

～Available Reception Period～

Acsess（Go to the Access Page.）

【Easy to use the FAQ screen】

1. Click on the title you are looking for to jump to the details.
▼
2. If you want to go back to the beginning, click on the title you want to jump to.
▼
3. Go back to the beginning.

Cancellation policy
▼For detailed▼

【Required】Actions
Before Check-in
１～３

Check-in & Check-out
Procedures

■What to bring in case of evacuation due to an earthquake?
*Required.

Around
Futaba Hotel

Below are
The Answers

You will need to arrange for the delivery of your luggage by yourself.

【Luggage Delivery Companies】
If you wish to send luggage to your next accommodation, you will need to arrange it with one of the following delivery services.