Cancellation policy
▼For detailed▼
About
Services & Facilities
・Can I use the internet？
・Is parking available？
・Do you offer meal service？
・Is there a curfew？
・Is tap water safe to drink？
・Is there a vending machine in the hotel？
■Is the hotel barrier-free？
■Is smoking allowed？
■Can I request cleaning during my stay？
【Cleaning Policy】
■How can I dispose of trash？
・Where is the trash disposal area？
■Can you print something for me？
■Where are the remotes for the air conditioner and TV？
■Where are the washing machine and drying system？
■Items to Prepare in Case of Earthquakes or Emergencies
About Check-Out
■What time is check-out？
■What is the check-out procedure？
■Is late check-out available？
■What if I lose the room key card？
■Can I leave my luggage after check-out？
About Luggage Delivery
During Your Stay
■Can I send my luggage to my next hotel or destination？
■Online Shopping Delivery Policy
＊Payment and related procedures must be completed by the guest.
★Package Holding Period★
About Store
Around the Hotel
■Are there places to walk near the hotel？
【Yanaka Ginza】
There are shrines, museums, and local shops
■ What kinds of stores are near the hotel？
【Supermarkets】
Food, drinks, fresh produce, seasonings, daily items, etc.
【Convenience Stores】
Takurubin/delivery service available
【Drugstores】
Wide range of daily and hygiene products
【Family Restaurants & Hamburger Chains】
【Conveyor Belt Sushi Restaurants】
Sushi restaurants with a family-style atmosphere
■Are there coin lockers around Nippori Station？
Access & Location
■Where is Futaba Hotel located in Tokyo？
■How long does it take from JR Nippori Station？
Below are
The Answers
・Can I use the internet？
Free Wi-Fi is available in all rooms.
・Is parking available？
No Partnered Parking Lot.
Please use nearby coin-operated parking lots.
▼ Approximate Parking Rates ▼
About 350 yen per 20–30 minutes
▼ Payment Methods ▼
- Credit card
- Japanese yen (cash)
- Payment methods vary by parking lot.
- Some lots may accept smartphone QR code payments.
Nearby Coin Parking Lots
➀Coin-park Nishi Nippori 2-Chome 2
Address: 2-30 Nishi-Nippori, Arakawa-ku, Tokyo
➁Nishi Nippori 2-Chome Parking
Address: 2-17-4 Nishi-Nippori, Arakawa-ku, Tokyo
③Times Higashi Nippori 10
Address: 6-59 Higashi-Nippori, Arakawa-ku, Tokyo
・Do you offer meal service？
Food and beverages are not provided.
We do not offer seasonings.
There is a supermarket nearby, so please prepare your own ingredients and cook as needed.
*There are also restaurants in the surrounding area.
・Is there a curfew？
There is no curfew
You are free to enter and leave the hotel 24 hours a day.
・Is tap water safe to drink？
Because the water contains disinfectant, we do not recommend drinking it directly.
＊Please boil the water before drinking.
・Is there a vending machine in the hotel？
There is a vending machine in the building next door.
It is not owned by our hotel, but guests can use it freely.
■Is the hotel barrier-free？
Our hotel is not barrier-free.
We kindly ask guests with special health needs to consider other accommodations.
■Is smoking allowed？
Our entire building is non-smoking
However, there are two designated outdoor smoking areas authorized by Arakawa Ward, Tokyo.
- In Japan, smoking is only allowed in designated areas.
- Smoking outside of these areas is prohibited by law.
If smoking is found inside the guest room, an additional cleaning fee will be charged.
If you would like information on cafes or other places where smoking is allowed, please contact us by message.
We will help you find suitable locations.
【Outdoor Smoking Area Map Below】
■Can I request cleaning during my stay？
If you would like additional cleaning during your stay,It is available for 4,000 yen per session.
Please contact us via message if you would like to request it.
- Depending on the cleaning content, you may be asked to leave the room during cleaning.
- To ensure smooth service, we recommend requesting cleaning based on your sightseeing schedule.
【Cleaning Policy】
For guest privacy and the safety of personal belongings, we do not provide daily cleaning services during your stay.
Room cleaning will be done after check-out.
＊Smoking is strictly prohibited inside the entire building.
＊If smoking is detected, an additional cleaning fee will be charged.
＊If you smoke, please use one of the two designated outdoor smoking areas in Arakawa City.
■How can I dispose of trash？
Trash Disposal：Steps ①～③
① Please separate burnable and non-burnable trash.
② Put the sorted trash into plastic bags.
③ Go out to the 1st floor, and place the bags inside the fenced trash area on the left side.
- You can dispose of trash at the designated area any day.
- You may also leave the trash in your room and we will collect it after check-out.
・Where is the trash disposal area？
The trash area is inside the fenced space with a red mark, on the left side after exiting the front desk on the 1st floor.
■Can you print something for me？
We offer printing services at our hotel.
Please send us the file or content you wish to print via message.
Please note that some print formats may not be supported.
🟦Printing Services at Nearby Convenience Stores
Nearby convenience stores (e.g., FamilyMart, Lawson) offer the following printing services.
- Photocopying on plain paper
- Photo printing service
These services are self-service.
▼For details, please check the following link
Network print service at convenience stores
■Where are the remotes for the air conditioner and TV？
Please refer to the photo below
■Where are the washing machine and drying system？
Washing Machine (in the kitchen)
A washing machine is located in the kitchen.
Laundry detergent is provided free of charge.
The bathroom has a drying system you can use.
・DUPLEX-FAMILY-ROOM
Laundry Room on 6th Floor
There is a laundry room on the 6th floor.
Laundry detergent is free of charge.
The room itself functions as a drying system.
■What time is check-out？
Check-out time is 11:00 AM
■What is the check-out procedure？
Check-out Procedure (Steps 1–3 only)
- Please check that you have all your belongings.
- Return any furniture (chairs, tables, beds, etc.) to its original position.
- Leave the two card keys on the living table.
*Staff will collect them later.
Once you’ve completed steps 1 to 3, you may leave the room.
Your check-out is complete.
■Is late check-out available？
Late check-out is not available.
However, we can store your luggage on the day of check-out.
■What if I lose the room key card？
If the key card provided at check-in is lost or damaged, a replacement fee will be charged.
Replacement Fee：3,000 yen per card
■Can I leave my luggage after check-out？
＊If you would like to use this service, please inform us by the day before.
＊Also, please let us know your expected return time.
＊We only provide luggage storage on the day of check-out.
🟦Storage Time：Until midnight (24:00)
＊On your check-out day
🟦Fee：Free (No extra charge)
【Storage procedure➀～➅】
➀Advance Notice
If you would like to use this service, please contact us by the day before with a message saying “Luggage storage request”
➁Return Time
Please let us know the time you plan to come back to pick up your luggage.
➂At Check-Out
Please leave your luggage in the room.
Place both room key cards on the table in the living room and leave the hotel.
➃Staff Collection
After your departure, our staff will collect your luggage and move it to the storage room next to the front desk on the 1st floor.
➄Storage Duration
We can store your luggage until midnight (24:00)
*On the day of check-out.
➅Pick-Up Location
Please collect your luggage directly from the storage room next to the front desk on the 1st floor.
【Important Notes】
We cannot store fragile items, perishable food, or valuables such as cash.
■Are there places to walk near the hotel？
Yanaka Ginza – Retro Tokyo Shopping Street
The retro shopping street “Yanaka Ginza” is located nearby.
There are also museums and shrines in the area.
Please note that business hours vary by shop.
For more information, please visit the official website below.
▼ Yanaka Ginza Official Website (Japanese only)
https://www.yanakaginza.com/
■Can I send my luggage to my next hotel or destination？
Our hotel does not provide delivery services.
However, we can hold your luggage only on the day of check-out.
If you wish to send your luggage to another hotel or destination, please use a delivery (courier) service.
Please follow the instructions below if you would like to arrange delivery:
【Delivery Procedure】(All steps required)
① Contact your next accommodation (or destination) in advance.
Please get their permission to receive your luggage and confirm the following.
- Scheduled delivery date
- Scheduled delivery time
② After completing the delivery reservation, please send us the following three items.
(1) Delivery reservation confirmation
(2) Scheduled date and time
(3) Photo of the luggage to be sent
＊Please make the delivery reservation by the morning, three days before the desired arrival date.
＊Please write our hotel’s address as the sender’s address.
【Recommended Delivery Services】
🟩 AIRPORTER (Within the Same Area Only)
✔ OK
Between Haneda Airport and Tokyo
✖ NG
Between Tokyo and the Kansai area
▼ AIRPORTER App ▼
Registration and login required. Translation feature available.
https://airporter.co.jp/ja/
🟦 Yamato Transport (Takkyubin) App
ヤマト運輸翻訳機能付き公式サイト
Services include Airport Takkyubin etc
🔵 Yamato Transport – Available at 7-Eleven (Convenience Stores)
If you send a package from 7-Eleven, please follow the steps carefully to avoid mistakes.
【Important Notes for Filling Out the Delivery Form】
～ Required～
- Please fill in all information accurately in Roman letters
- Destination address, postal code, recipient name, phone number, and contents.
- If your package contains fragile or frozen items, be sure to write that clearly.
- Please also fill in the sender’s name and contact information accurately.
- In Japan, store clerks or delivery drivers are not allowed to fill in the form on your behalf, so please complete it yourself.
【Caution】
＊For any issues such as lost packages due to incorrect address information, please contact the delivery company directly.
＊Our hotel cannot take responsibility for delivery errors.
■Online Shopping Delivery Policy
It is possible to have your online purchases delivered to the hotel.
However, full prepayment is required.
Please inform the hotel in advance of your preferred delivery date/time and your name.
🟦About Perishable or Fragile Items
- We do not accept deliveries of perishable or fragile items.
- The hotel is not responsible for any damage or loss caused by delivery issues.
★To Request Receipt of Online Shopping Items
Please send us a message in advance to request our support in receiving your online delivery.
Include the following①–③information.
① Desired delivery date
② Sender’s name
(the name used to order the item)
③ Screenshot of the shipping confirmation
【Important Notes – Required】
- Please correctly write the hotel’s address as the shipping destination.
- The hotel is not responsible for any redelivery or cancellation due to incorrect address details.
【About Payment】
All items must be paid in full before shipping.
Cash-on-delivery or unpaid items cannot be accepted.
★Package Holding Period★
【Before Check-In】
We can receive your package starting from the day before your check-in date.
【During Your Stay】
We will receive your package on the specified delivery date and time.
【Perishable and Fragile Items】
We do not accept deliveries of perishable or fragile items.
The hotel is not responsible for any damage or loss caused during delivery.
■ What kinds of stores are near the hotel？
【Supermarkets】
(Groceries, drinks, fresh food, seasonings, daily items, etc.)
▼ Two popular Japanese supermarket chains are available nearby.
【About Shopping Bags in Japan】
In Japan, plastic shopping bags are not free.
The price is usually around 5 to 10 yen (this also applies to convenience stores)
At checkout, the cashier will ask if you need a bag.
If you do, please select a bag near the register and include it in your payment.
【Bring Your Own Bag Recommended】
If you have your own reusable bag, you can say “I’ll use my own bag” to avoid being charged for a plastic one.
If you do not need a bag, clearly say “No bag, thank you” to the cashier.
【Convenience Stores】
Courier Service Available
There are FamilyMart and 7-Eleven nearby.
Both stores handle Yamato Transport (Kuroneko Yamato) courier services.
【Drugstores】
▼ Near Nippori Station, there are well-known Japanese retail stores.
They offer daily essentials for everyone, from infants to seniors.
【Family Restaurants & Hamburger Chains】
*Illustration guide.
Circle color = the corresponding store
▼Family restaurant▼
🟢 Saizeriya
Italian-style family restaurant
🔴 Cafe Restaurant Gast.
Serves Western and Japanese food, with a drink bar, etc.
▼Hamburger Chain▼
🟡 MOS Burger
MOS Burger offers fresh ingredients and a taste that represents Japan.
It is a hamburger chain with a relaxing atmosphere.
🟢 McDonald’s
【Conveyor Belt Sushi Restaurants】
A Japanese-style family restaurant: sushi restaurant.
▼There are two popular conveyor belt sushi restaurants near our hotel.
【What is conveyor belt sushi？】
Sushi plates move along a conveyor belt in front of you.
You can pick and take the plates you like, and you can also place additional orders if needed.
【Pricing system】
Each plate contains 1 to 2 pieces of sushi, and the price per plate starts at approximately ¥200.
The bill is based on the number of plates you have eaten.
If you eat a lot, the total price per person may be around ¥5,000.
【Payment method】
Credit cards are accepted for payment.
■Items to Prepare in Case of Earthquakes or Emergencies
（1）Passport or Residence Card
*A photo ID that can verify your identity
（2） Smartphone
（3） Money
- It is recommended to place these items in a waterproof bag.
- There may be heavy rain, so prepare accordingly.
(1) Japan is a country with frequent earthquakes.
(2) There are small earthquakes every day of the year.
(3) They often subside within a few seconds to a few minutes.
■Are there coin lockers around Nippori Station？
Yes.
There are several coin lockers at Nippori Station.
<Google Map>
https://goo.gl/maps/kK2ZJoUtzGTe8RWP9
<Coin Locker Info>
https://coin-locker.net/nippori/
Lockers are available from the first train to the last train of the day.
【Locker Sizes & Fees】
- Small: 35cm × 34cm × 64cm
(Fee: 400 yen) - Medium: 35cm × 57cm × 64cm
(Fee: 500 yen) - Large: 35cm × 87cm × 64cm
(Fee: 700 yen)
■Where is Futaba Hotel located in Tokyo？
We are located in Arakawa City, Tokyo.
You can access us by train from both Haneda Airport and Narita Airport.
■How long does it take from JR Nippori Station？
It is a 3–5 minute walk from JR Yamanote Line Nippori Station or Keisei Line Nippori Station.
Please exit from the North Gate and then go out through the East Exit of Nippori Station.
