Accommodation Terms

Accommodation agreements and related contracts between Futaba Hotel and guests are governed by these terms. Matters not stipulated here follow applicable laws and generally accepted practices.

Guests are required to provide accommodation dates, estimated arrival time, accommodation charges, guest details required after booking, and other information deemed necessary by the hotel.

The accommodation agreement is considered concluded when Futaba Hotel accepts the guest application. If a deposit is required, it must be paid by the specified deadline.

Futaba Hotel may agree to a special arrangement where the guest is not required to pay a deposit after the agreement is concluded.

Guests may be asked to cooperate with infection prevention or other safety measures required by law, public authorities, or hotel policy.

Futaba Hotel may refuse accommodation when the request does not comply with these terms, rooms are unavailable, conduct may violate laws or public order, antisocial forces are involved, infection or disaster conditions apply, or other legally recognized reasons exist.

If the hotel refuses to conclude an accommodation agreement, the guest may request an explanation within the scope permitted by applicable law and hotel operations.

Guests may cancel by notifying Futaba Hotel. Cancellation fees may apply according to the stated policy when the cancellation is attributable to the guest.

Futaba Hotel may cancel an agreement for legal, safety, disaster, facility failure, serious disturbance, smoking, or other rule violations. Guests may request an explanation when cancellation occurs.

All guests, including children, may be asked to provide required stay information after booking according to Japanese law and hotel guidance.

If Futaba Hotel causes damage through performance or non-performance of the agreement, the hotel will compensate according to the terms and applicable law, except where the damage was not attributable to the hotel.

If Futaba Hotel cannot provide the reserved room, the hotel will try to arrange alternative accommodation with the guest consent as much as possible.

Futaba Hotel does not accept custody of valuables, cash, precious metals, perishable foods, or fragile items. Guests are asked to manage such items themselves.

Luggage arriving before check-in is stored only with prior consent. Lost items are handled according to hotel policy and applicable law.

Futaba Hotel does not have a parking lot and is not responsible for vehicles parked in nearby coin-operated or rental parking facilities.

If the hotel suffers damage due to a guest intention or negligence, the guest must compensate Futaba Hotel for the damage.

Smoking is strictly prohibited throughout the building. Please do not bring prohibited dangerous items, disturb other guests, modify facilities, or use rooms for commercial photography, video, or recording without permission.