Futaba Hotel
Luggage Delivery
Please read this page before arranging luggage or parcel delivery. The guest must arrange shipment and provide the required information in advance.
Online purchases delivered to Futaba Hotel
- Receiving deliveries from online shopping is possible during your stay.
- Please send a screenshot showing the order number, your name as sender, and requested delivery date/time if specified.
- Only fully prepaid parcels can be accepted. Cash-on-delivery and unpaid items cannot be accepted.
- Parcels can only be received from check-in until the day before check-out.
- Perishable, fragile, frozen, or special-handling items cannot be accepted.
From your accommodation in Japan to Futaba Hotel
- Please contact the hotel in advance and wait for confirmation before shipping luggage.
- After shipping, send a screenshot of the shipping label, requested delivery date, requested delivery time, and sender name.
- Airporter and Yamato Transport are common options. Airporter delivery is limited to the same region.
From Narita or Haneda Airport to Futaba Hotel
- Go to a Baggage Delivery or TA-Q-BIN counter in the airport arrival lobby.
- If you created a waybill online, show the QR or 2D code to the staff.
- Recipient: Futaba Hotel (Guest: your full name). Postal code: 116-0013. Address: 2-39-3 Nishi-nippori, Arakawa-ku, Tokyo, Japan.
- Write your check-in date in the remarks section if possible.
- After shipping, it is helpful if you send a photo of the waybill to the hotel so we can confirm or track the parcel.
From Futaba Hotel to next accommodation or airport
- Contact your next accommodation in advance and confirm that they can receive the parcel.
- Arrange the date and time directly with the delivery destination.
- After shipping, we will send you a photo of the receipt and a payment URL. Please complete payment through the payment URL.
Handwritten waybills and convenience stores
- TA-Q-BIN forms are available free of charge at participating convenience-store registers.
- Store staff are not permitted to fill out the form for you.
- For Yamato handwritten forms, Japanese and Roman letters are accepted.
- For safer delivery, the Yamato smartphone waybill service with QR code is recommended.
Delivery images
Check the delivery service images before sending luggage to the hotel.
