Futaba Hotel

Cancellation Policy

Please review the cancellation policy before booking.

Cancel at least 30 days before the scheduled check-in time for a full refund.
For cancellations after the deadline 30 days before the scheduled check-in time and up to the deadline 7 days before it, a cancellation fee of 50% of the accommodation charge applies.
For cancellations after the deadline 7 days before the scheduled check-in time, the cancellation fee is 100% of the accommodation charge.
Reservations confirmed at least 7 days before check-in may be cancelled for a full refund within 24 hours of confirmation.

Deadlines are based on the scheduled check-in time in Japan (JST).

Reservation date changes

Date changes are possible up to 3 months before the check-in date. If you wish to change your dates after that, please contact us. We may not be able to accommodate your request depending on availability and other circumstances.

If weather or a natural disaster may affect your trip, please check conditions before traveling and contact us as early as possible.
For flight information, contact your airline directly.
From May 1 to September 30, special refunds for natural disasters are not offered; the normal cancellation policy applies.
This period is a season when typhoons, heavy rain, and strong winds occur more often, and transportation disruption or sudden weather changes can be difficult to predict. For this reason, Futaba Hotel does not provide refunds due to natural disasters during this period.

Government-imposed movement or travel restrictions affecting the reservation area.
Public health emergencies or epidemic declarations by the government.
Military actions, hostilities, riots, terrorism, or similar events.
Major infrastructure failures such as extended water, electricity, or heating interruption.

Events outside the booked region or disruptions not directly related to the reservation.
Unexpected injury or illness.
Non-binding travel advisories or recommendations that are not official travel bans.
Transportation issues not directly related to the booked stay, such as airline bankruptcy, strikes, or road maintenance closures.